Frequently Asked Questions

Do You Offer Gift Wrapping?

Please see our gifting page for further information.

Shipping

How Long Do Your Items Take To Deliver?

So you bought some of our adorable items, and can’t wait to get them? We will do our utmost to get your order to you, as quickly and as smoothly as possible. We aim to ship all items with 24 hours of order, Monday to Friday (excluding bank holidays). Items should arrive within 2-4days.

Orders

How Do Coupon Codes Work?

All coupon codes must be rendered at checkout. If you have two discount codes, you are more than welcome to use both offers, but please note that you can only apply one discount/promotion per order. If you enter multiple discount codes the last one entered will be applied and any prior codes entered will be disregarded. Please double check your order confirmation to make sure that that offer you wish to receive has been applied next to “discounts” in your order summary. Coupon codes are only valid at checkout and we will not price adjust coupons if they were not used though you are welcome to use it on your next order.

Which payment methods are accepted?

We accept PayPal, all major credit cards. All payments are paid through PayPal, please note that you do not need to open an account to make payment, but the money must be cleared in order for your order to be fulfilled.

Can I Change My Order After I Have Placed It?

If you’d like to cancel or change your order, please email us at info@eliviajames.com as soon as possible. We’ll do everything we can to accommodate your request but please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. We cannot guarantee order cancellations or changes, especially in times of high volume.

We do not allow wholesale purchases on our retail website. Brick and mortar stores may apply for an account here. Please note we do not allow bulk purchases for the purpose of reselling. Suspicious orders may be cancelled at our discretion.

Products

Which Size Should I Purchase For My Child?

Our garments fit true to size, but do tend to be longer than other brands. They are made to stretch.If your child is between sizes, we recommend sizing down to ensure a snug fit. Please measure your child and compare to our size chart. If you have any further questions please contact us at info@eliviajames.com

The Item I Want Is Out Of Stock?

Please sign up on the item and we will be in touch as soon as it is back in stock. We are continuously replenishing our inventory and more will be available soon.

What Material Are Your Garments Made From?

Our pajamas are all made from our signature Bamboo blend, a natural, breathable, and sustainable material for your little one to sleep in. The fabric composition is 95% Bamboo Viscose & 5% Spandex AKA the softest ratio around.

How Do I Care For My Bamboo Garments?

Elivia James garments are super easy to care for. We reccomend machine washing at 30C with like colours. Then, tumble dry on low, or ideally, hang to dry. Please note that Bamboo is a natural fiber and is delicate; so should be washed separately from items that may be damaging, like towels, hardware or velcro.

Are Your Products In Compliance With Testing Standards?

Yes. Safety is at the top of our mind when developing our product range. Our signature bamboo blend and all aspects of our garments have been independently tested by an accredited industry-leading validation body in accordance with UK and EU safety standards. We use factories that are of Oeko-Tex100 standard, and free from any harmful chemicals or substances.

Is There A Difference In Colour Between The Photograph On The Website And The Actual Product?

We do our best to keep our colours on our website as true as possible, but each computer screen has its own individual setting, so there can be a slight difference in colour. If you have a doubt about the colour of a product, please do not hesitate to contact us at hello@eliviajames.com.

Will The Colour Fade?

No, our unique technique in producing vivid bright colours is an Elivia James signature. Colours will not fade.

Why Do My Items Fit Slightly Differently?

In each production, we are constantly making small improvements from our customers’ feedback. Measurements of our fabric may be 1-2cm in difference for seam allowance and the natural nature of the delicate fabric.

Returns And Exchanges

Can I Exchange An Item?

Yes, please see our returns page here.

How Do I return An Item?

Please see our returns page here.

What If My Item Is Damaged When I Receive It?

We like to this this is very rare but if you item is damaged on arrival the product must be reported within 10 days of receipt to be eligible for replacement. Please send an email to hello@eliviajames.com with your order number and detailed photos of the defect and we are happy to help.

Us

Why SleepeaZ?

​Sleep – Because Babies Should Sleep Up To 16 Hours a Day
Peaz – Because They Are Our Little Peas
Z – For Zzz’s
Eaz – Because We Want To Make Sleep For All The Family As Easy As Possible

Why Playjays?

​A play on words – The Playsuit And Pyjamas In One!

Have We Forgotten Something?

Shoot us an email at info@eliviajames.com and we will be sure to get back with an answer asap. We love to chat to our customers.

All Elivia James Garments Are Made With Love From Our Family To Yours xxx

 

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