UK Delivery Options
UK Standard – Orders under £45 – £3.95 (2-4 working days)
UK Standard FREE – Orders £45 & over – FREE (2-4 working days)
Prices are dependent on destination, regardless of the number of items and weight.
We endeavour to ship all products within 24 hours Monday to Friday but PLEASE NOTE:
During the current time, some of our deliveries are taking longer than usual. We use Royal Mail who are very busy at this time. Thank you for your custom and patience.
Please order early to avoid disappointment.
Our cut off to guarantee delivery for Christmas is 3pm Friday 18th December. We will endeavour to do everything we can after that time but we cannot guarantee.
During Christmas time, deliveries may take longer than usual as this is a busy time.
Overseas Delivery Options
Europe Registered – Any order – £10.00 (7-10 working days)
International Registered – Any order – £15.00 (within 2 weeks)
Prices are dependent on destination only regardless of the number of items and weight.
Returns and Exchanges
We hope you love your purchase but we understand that occasionally you may want to return an item that is not suitable. We are happy to offer a refund under these circumstances.
If you would like to exchange your item, please either write this on the form or email us at firstname.lastname@example.org with your order number and we will find a way to fulfil the price change request.
We offer a refund on any full-priced items purchased. The items must be returned in perfect condition; unworn, unwashed, with original tags, still attached and received within 28 days of receipt of order, with proof of purchase. We are unable to refund the initial postage costs on all domestic or international orders and return postage costs need to be covered by the customer. Please note, we do not offer refunds on sale items.
All items being sent back to Elivia James Head Office need to include the returns form below or a handwritten note with the details below. Please see further details below about how to return items.
How to return an item for refund or exchange:
- Complete the returns form or send a handwritten note.
- Place the completed form or note with the items confirming if you would like an exchange or refund. If exchange please note the product you would like to exchange for.
- Take your parcel to the nearest post office.
Our returns address is:
Elivia James Ltd
71-75 Shelton Street
A refund will be made to you via the original method of payment, excluding any delivery costs.
Please note, when sending a return, always retain the proof of postage as the parcel is your responsibility until it reaches us. Thank you.